Processing Time & Postage
SHIPPING DELAY! We will be away from the office until the 2/4/18. All orders placed between 16/3/18 and 2/4/18 will be dispatched from the 3/4/18.
When can I expect my order to be dispatched?
Our current processing time is 1-3 working days (excluding weekends and public holidays) from the day after you place your order. If you require your order by a certain date please email us prior to placing your order so we can inform you if it is possible or not.
How long will it take for my order to arrive from the date it is dispatched?
All orders within Australia are sent via Australia Post express postage (a complementary upgrade) or Australia Post Standard Tracked International Post for international orders. We have no control over the length of time it takes to arrive to you. Please note that Cairns, QLD is located outside the 'next day guarantee' delivery.
Once we have dispatched your order, a tracking number will be emailed to you (this may have filtered into your email 'junk' folder). Your order can be tracked by visiting the Australia Post website.
Please note that Timber & Cotton will not take responsibility for any lost parcels once the tracking number has been provided. To insure your parcel please add our extra cover option to your order.
What do I do if my parcel is lost?
If your parcel has been lost during transit please contact Australia Post on 13POST. You will need to provide them with your tracking number and a customer enquiry will be lodged.
Will I need to sign for my parcel?
All orders within Australia will require a signature on delivery. If you do not wish to sign for your parcel please sign up for Australia Post Safe Drop service. We will not remove 'signature on delivery' when a note is left at checkout.
What happens if I place multiple order?
If you place multiple orders within a period of time we may be able to combine your orders. Please email us the order numbers you wish to combine ASAP. We will be able to refund you the additional postal charges if we have not already processed your order. If order numbers are not emailed within this time frame, the orders will not be combined and you must pay for the additional postage as these will be sent as seperate parcels.
Do you provide local delivery?
We provide local delivery within the Cairns region from Gordonvale to Palm Cove. Deliveries are made at least once per week. If you qualify for local delivery, please use the code CAIRNSLOCAL at checkout and the shipping charge will be removed. In the situation where this code is misused (you do not have a Cairns address listed as your shipping address), your order will be cancelled immediately and stock will be returned to the website. Timber & Cotton will not take responsibility for 'missing out on products' due to the misuse of this code.