Your privacy is very important to us! Collection of your information is only used for the processing of your order and will not be passed on.
We love to get feedback on our products and if for any reason you are not happy with your purchase, please feel free to email us and we will try to provide you with a solution. We however do not accept refunds or exchanges for 'change of mind' purchases so please choose carefully and read the product descriptions.
Our current processing time is 3-5 working days (excluding weekends and public holidays). If a pre-order item is ordered during these dates, the pre-order turn around will begin from the 19/8/18.
The majority of our domestic parcels are sent through Australia Post Express, however please note that we are not located in an area where 'next day delivery' is available. Parcels sent via express postage are normally delivered in 2+ business days.
Once your order has been shipped, an automated message will be sent to your nominated email address with your orders tracking number.
All orders within Australia will require a signature on delivery. If you do not wish to sign for your parcel please sign up for Australia Post Safe Drop service. We will not remove 'signature on delivery' when a note is left at checkout.
Please note that Timber & Cotton will not take responsibility for lost parcels once handed to Australia Post. If you are concerned regarding lost parcels please ensure you add 'extra cover' to your order. 'Extra cover' with Australia Post can be purchased here.
In the situation where a customer purchases a 'pre-order' item, the whole order will be held until the 'pre-order' item is ready to be dispatched. The processing times for pre-orders can be found on the individual pre-order item listing.
'Return to sender' Policy
Occasionally we will have parcels returned to us through Australia Post's 'return to sender' system. A 'return to sender' can occur due to an incorrect customer shipping address or a failure to collect. In the situation where a parcel is 'returned to sender', we are required to pay an additional postal charge to collect it from Australia Post.
In the situation where a parcel is returned to us, an email will be sent to the customer. In the situation where the customer is at fault (e.g. incorrect postal address on order or failure to collect parcel from post office), Timber & Cotton holds the rights to request an additional shipping fee so we can re-ship your parcel to you. In the situation where the customer refuses to pay additional shipping, Timber & Cotton holds the rights to cancel the order and the value of the goodies will be refunded (less the shipping cost).
'Misuse of discount codes' Policy
In the situation where a discount code is misused, Timber & Cotton holds the right to cancel your order. Timber & Cotton will not take responsibility for 'missing out on products' due to the misuse of this code.
Agreeing to 'Terms & Conditions' checkbox at checkout
By ticking the 'Terms & Conditions' checkbox at checkout, you are agreeing to the above information. It is your responsibility to read this information and by ticking this box, you confirm that this information has been read and you agree to these terms and conditions.